Last Updated: 24 July 2024

Thank you for shopping at Smart Slicer! We strive to ensure you are fully satisfied with your purchase. If for any reason you are not, we are here to help. Please review our return and refund policy below.

You have 14 days from the date of delivery to request a return, refund, or exchange.

To be eligible for a return or exchange, the item must:

• Be unused and in the same condition as you received it.

• Be in its original packaging.

• Include the receipt or proof of purchase.

Certain items, such as customized or personalized products, are not eligible for return unless they arrive damaged or defective.

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

If approved, your refund will be processed to your original method of payment within 5-7 business days. Processing times may vary depending on your payment provider.

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

If you would like to exchange an item for a different one, please contact us within 14 days of delivery. Exchanges are subject to product availability.

The item being exchanged must meet the same eligibility requirements as returns (unused, original condition, and packaging).

To start a return or exchange, please contact us at contact@dailyreefresh.com with the following information:

• Your name and contact details.

• Order number.

• Reason for the return or exchange.

• Photos of the item (if it is damaged or defective).

After approval, we will provide you with the return address and instructions. You are responsible for return shipping costs unless the item was defective or incorrect.

If your item arrives damaged or defective, please contact us within 14 days of delivery. We will replace the item or issue a refund at no additional cost to you.

Ensure you include clear photos of the damaged or defective item in your email to expedite the process.

7. Changes to This Policy

7.1. Smart Slicer reserves the right to update or modify this policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised.